FAQs
Why is my order late?
Please double check the shipping options you selected, cut off times for ordering and the date which we said it will shipped by. USA standard shipping time is about 4-5 working days.
If it’s after 5 pm central time on that date then it’s late. If it’s before the advised shipping date and you’ve had your dispatch email, then its on its way.
Most orders ship within 5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. Items purchased with discount codes ship within 2 weeks from purchase date.
Your shipping date has to have passed for us to be able to investigate where your order is. If your shipping date has passed. Please contact us by going to the contact us tab on this page and have you order number ready.
Where Is My Order Confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered when placing your order. If for some reason, you did not receive an email, please check your spam folder and add us to your safe sender’s list.
Can I cancel if I change my order?
As soon as you place your order we’re on it. We know you need it fast! This means we will be unable to make any changes as it’s already being processed at the warehouse. You’ll need to place another order or return any unwanted items.
Why was my order cancelled?
If you’ve placed an order and received a cancellation email from us, we’re sorry about that. This will usually be because the stock wasn’t in the warehouse when we came to process your order, you will receive a cancellation email and a refund via the original payment method used. The refund may take up to 10 working days, this is the banking process and not something we can speed up. If your order comes through or our system as potentially fraudulent or fraudulent, it will be cancelled IMMEDIATELY. If you purchase on our website with a fraudulent card, you will be reported to your local authorities and sent to collection for the amount that was charged.
How often do you restock?
Items can sell out quickly, but we may get more soon, for further information please contact us by email so we can further assist you.